We conduct Business Relationship Audits with your clients, face-to-face and one-on-one.
There are two forms of the audit; a General audit and a Specific audit.
- The General Audit encompasses in-depth interviews with all of a company’s clients.
The General Audit offers a comprehensive look at how clients perceive a company and can help companies secure and grow their strategic relationships. The General Audit is often used as a benchmark from which to accurately measure the tenor of the relationship as it develops into the future. Senior executives recognize that if you don’t measure, you can’t manage.
- The Specific Audit is usually interviewing one or two clients for specific reasons.
The Specific Audit is sometimes conducted when a company suspects that there could be an issue with one particular client and seeks clarification before the concern becomes a major issue; or when there has been a change in client staff, which may alter client expectations.
Client-specific audits are also used as exit interviews when a client departs a company; they answer the questions ‘why did you leave us?’ and ‘what did we do wrong?’
We undertake analyses of the intelligence gathered and produce comprehensive reports with full recommendations.
Maximizing your business relationships is the best investment you can make for your company!